Mana Market – Shipping Policy
Effective Date: 23.5.2025
At Mana Market, we’re passionate about protecting your collectibles and getting them to you quickly and securely. We partner with Australia Post to deliver your orders Australia-wide with care and reliability.
1. Order Processing Time
All orders are shipped within 24 hours of payment confirmation, Monday to Friday (excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Options
We offer the following Australia Post shipping methods:
Standard Green Letter Tracked Mailer
- Ideal for trading card singles.
- Each card is shipped in a penny sleeve, top loader, and team bag, then secured in a tracked green AusPost mailer.
- Includes tracking via Australia Post.
- Typically 2–6 business days, depending on location.
Bubble Mailer – Parcel Post
- Used for small items or multiple trading cards.
- TCG cards are sleeved, top loaded, team bagged, and securely placed inside a protective bubble mailer for maximum protection.
- Full Australia Post parcel tracking included.
- Typically 2–6 business days, with tracking updates provided.
Bubble Mailer – Express Post
- Fast delivery of multiple cards or small items.
- Same protective method as our standard bubble mailer.
- Sent with priority delivery.
- 1–3 business days (depending on location).
Boxed Shipping – Small & Large
- Larger orders, boxed items, or high-value collectibles.
- Items are securely packed with bubble wrap and padding inside rigid cardboard boxes to ensure maximum protection during transit.
Discontinued: Non-Tracked Mailer Shipping
At Mana Market, the safe and secure delivery of your order is our top priority.
In the past, we offered non-tracked shipping options for certain low-value items. However, due to an increasing number of lost packages and customer concerns, we have permanently discontinued all non-tracked mailer shipping.
We understand how frustrating it can be when a package goes missing with no way to trace it. By offering only tracked shipping options, we ensure that every order can be monitored from dispatch to delivery, giving both us and our customers peace of mind.
We appreciate your understanding and support as we continue to improve our service and protect your collectibles.
3. Shipping Costs
Shipping costs are calculated at checkout based on the selected method and weight of the items. Orders over $200 we offer free shipping!
4. Tracking & Notifications
Once your order has been dispatched, you will receive an email confirmation with your tracking number. You can track your parcel through the Australia Post website or app.
5. Delivery Issues & Delays
While we strive to meet all delivery timeframes, delays can occasionally occur due to factors outside our control (e.g. weather, postal network delays, etc.). If you experience any issues with your delivery, please contact us and we’ll assist in resolving it.
6. Shipping Locations
We currently ship to all addresses within Australia. If you’re outside of Australia and interested in purchasing, please contact us to discuss potential options.
7. Packaging Standards
We take pride in ensuring your collectibles arrive in excellent condition. All items are packaged with care using protective materials suited to the item type.
8. Shipping Insurance
All our orders are shipped with Aus post and have insurance up to $100, if you wish to add insurance to your shipped orders please contact us to arrange this prior to
9. Contact Us
If you have any questions about your order or need help with a shipment, please reach out to:
Email: store@manamarket.com.au
Phone: (07) 5625 2777
